Terms and Conditions

Terms and Conditions

By using the Lisa Arnott website, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, then please do not use this website.

Jewellery Hallmarked with Quality

Each piece of bespoke jewellery has been designed by Lisa and lovingly handmade at her studio in Edinburgh. Lisa uses range of precious metals in her designs including silver, 18k and 9k white and yellow gold. All her jewellery collections are hallmarked in Scotland at the Edinburgh Assay Office to ensure it meets UK standard and the precious metals are of a high quality.

 

Caring for your Jewellery

To ensure you get the best from your jewellery we recommend you:

  • Store your jewellery separately to avoid it being knocked or scratched.

  • Make your jewellery the last thing you put on as perfume can tarnish precious metals.

  • Remove rings when washing up or using household cleaners as they can damage tarnish precious metals and gemstones.

  • Be gentle! Some stones can fracture if knocked against a hard surface.

  • Be careful! Polishing cloths on oxidised silver jewellery can damage the black finish.

Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

This website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.​

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

This site may use cookies in the following ways:

  1. to track how you use this website

  2. to record whether you have seen specific messages displayed on the website

  3. to keep you signed in on this site

  4. to record your answers to surveys and questionnaires on the site while you complete them

  5. to record the conversation thread during a live chat with our support team

Personal Data

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect a reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

Unless you have given us explicit permission to do so, 
we shall never pass on your email address or personal information to anyone.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at contact@lisaarnott.com. However, if you do so, you may not be able to use our website or our services further.